Question 1

What does PrimeResponse do?

Accepted Answer

PrimeResponse helps HVAC companies respond to and follow up with the leads they already receive, with the goal of turning more existing inquiries into booked appointments. PrimeResponse does not sell or provide leads.

Question 2

Which lead sources can PrimeResponse work with?

Accepted Answer

PrimeResponse can work with existing lead-form connections from Facebook, Instagram, Angi, and Google Ads. Each connection requires setup and authorization in the client workspace. If a provider is unavailable or cannot be connected, manual entry remains available. A lead-source connection means receiving lead information for follow-up; it does not promise outbound sending through an unsupported source or channel.

Question 3

Does PrimeResponse provide new leads or send through every channel?

Accepted Answer

No. PrimeResponse works with the inquiries your company already receives and follows up according to the agreed business preferences, scripts, and guidelines. It does not promise new lead generation or outbound sending through sources or channels that are not connected and supported.

Question 4

How does the two-week trial work?

Accepted Answer

The trial lasts two weeks. PrimeResponse evaluates it against your company's normal booked-appointment baseline, not just lead volume. If the trial does not produce incremental booked appointments, no payment is due. This is an evaluation condition, not a guaranteed result.

Question 5

What service terms are available after the trial?

Accepted Answer

After the trial, customers can continue month-to-month or choose a contract term of 3, 6, 9, or 12 months. Contract pricing starts at $850 per month. The agreed term and price are saved during client setup.

Question 6

How is payment set up?

Accepted Answer

After the agreed service term and contract step are complete, payment setup uses the existing hosted payment-request path or the client-workspace checkout path. Owner onboarding or payment enablement may still be required. Starting a hosted path does not mean payment activation has succeeded; the client workspace updates the status only after server-side confirmation.

Question 7

How do I start a PrimeResponse trial?

Accepted Answer

Email PrimeResponse to discuss your existing lead sources, setup, and trial. The team can confirm the connection steps and agreed service path before any client workspace payment setup is attempted.

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